Big Brothers Big Sisters-Match Support Specialist – Community-Based

Posted Apr 18, 2024 Jacksonville, Florida


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Expires Jun 03, 2024


This position is responsible for providing match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between parent/guardian, children and volunteers and a strong sense of affiliation with Big Brothers Big Sisters of Northeast Florida on the part of volunteers. Maintaining contact with matched pairs to ensure a successful and viable relationship.
The successful incumbent will produce positive outcomes in the following areas: match closure rate, low frequency of match closures, elongated average match length, high contact support done and done on time rates, high survey on time completion rates, and customer satisfaction.
This role supports our organizational goal of helping all youth reach their potential. Evening hours are required with some weekend hours required for events and activities.

Essential duties and responsibilities

• This position is responsible for the supervision of match relationships in compliance with national standards and Big Brothers Big Sisters of Northeast Florida agency guideline. • Through scheduled in-person, telephone, and electronic contact, ascertain that the elements of child safety, match relationship development, positive youth development, and volunteer satisfaction are fulfilled, and that potential problems and barriers are identified and addressed as early as possible. Promptly notify supervisor regarding concerns, which may negatively impact the match. • Document and monitor all elements of match support and supervision. • Assess individual training needs, information, and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer. • Ensure high-level proficiency in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function. • Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow. • Provide on-going support to matches including but not limited to: ▪ crisis intervention and referrals for counseling ▪ referrals to access resources and problem resolution. ▪ advocacy, and information • Develop, market, and present match activities that offer volunteers and children a variety of opportunities for group interaction and agency affiliation. • Implement, promote, and attend match activities to support ongoing volunteer involvement through individualized recognition, annual events, and reengagement strategies. • Establish, monitor, and meet goals for match length, match support completion and compliance, and survey compliance. • Conduct exit interview by phone with all parties at match closure. Assess reasons for match closure and re-match potential. When a match terminates pre-maturely or unexpectedly refer to supervisor for completion. • Share with development and/or marketing staff potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations. • Identify and promote re-engagement of volunteers as Bigs, Board Members, donors, and in other volunteer capacities. • Provide timely and comprehensive written summaries of all contacts. • Maintain accurate and complete client files both within the Match Force database and in hard file format. • Evening hours are required with some weekend hours required for events and activities.


• Must work well in team concept. • Must possess strong communication skills and be willing to effectively communicate with staff, board members, and community members. • Must be willing to work some weekends and evenings as required. • Must be willing and able to work with diverse populations. • Must have a car, valid driver's license, and car insurance. • Excellent oral and written communication skills reflecting solid customer service both in-person and via telephone; ability to: form and sustain appropriate child, adult volunteer-based relationships based on positive youth development and volunteer satisfaction; effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating; relate well in multicultural environments; effectively collaborate with other volunteer match staff; use time effectively; and focus on details; collect meaningful data and draw solid conclusions. • Must be able to regularly work 37.5 hrs./week. • Must have a car, valid driver’s license, and meet state required automobile insurance minimums.

Education and Experience

• Must possess a minimum of a bachelor’s degree in the social sciences or social welfare disciplines (sociology, psychology, child development or education) from an accredited University. • Assessment and relationship development experience with child and adult populations; understanding of child development and family dynamics; • Proficiency in Microsoft Office; including Word, Outlook, and Excel.

How to Apply

Apply now by emailing your resume to


Big Brothers Big Sisters of Northeast Florida


Beverly Filer | Email