Big Brothers Big Sisters-Match Support Specialist – Site-Based
Categories Programs/Events Staff
Expires Jun 03, 2024
Description
The Match Support Specialist is primarily responsible for developing, implementing, and monitoring a caseload with a specific number of served matches by the end of each school year (served number outlined annually based on funding levels and sources) in each of the various site-based models
including, Traditional School Based, Beyond School Walls (BSW), High School Mentoring, PALJacksonville Police League (PAL), Boys and Girls Club, Sanctuary on 8TH Street, and the Achievers for Life Mentoring Model. In addition, this position is responsible for providing match support to ensure child
safety, positive impacts for youth, constructive and satisfying relationships between children, parent/guardian, and volunteers, a strong sense of affiliation with Big Brothers Big Sisters of Northeast Florida (BBBSNEFL) on the part of volunteers and partnering entities.
The successful incumbent will produce positive outcomes in the following areas: match closure rate, average match length, volunteer rematch rate, customer satisfaction, match support done and done on time, survey compliance, as well as timely and accurate reporting. This role supports our organizational
goal of helping all youth reach their potential. Evening hours are required with some weekend hours required for events and activities.
Essential duties and responsibilities
• This position is responsible for the supervision of match relationships in compliance with national standards and Big Brothers Big Sisters of Northeast Florida agency guidelines. The Site-based program requires the Match Support Specialist to visit numerous schools and after-school programs in addition to company partnership sites for BSW programs. • Responsibilities include Youth Outcome Development Plan (YODP) creation, matching, supporting, counseling, and coordinating volunteers in all match activities, as well as youth recruitment and enrollment. The Match Support Specialist will also take the lead role in developing relationships with school administrators, teachers, business, and community organizations, which may include United Way Full-Service School Sites and BSW partners. • Through scheduled in-person, telephone, and electronic contact, ascertain that the elements of child safety, match relationship development, positive youth development, and volunteer satisfaction are fulfilled, and that potential problems and barriers are identified and addressed as early as possible. Promptly notify supervisor regarding concerns, which may negatively impact the match or youth development. • Document and monitor all elements of match support, supervision, and contacts. • Maintaining monthly contact rotating between P/C/V. • Assess individual training needs, information, and support needs for each match participant to assure a positive youth development experience for the child and a successful and satisfying experience for the volunteer. • Ensure high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. • Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow. • Ensure high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. • Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow.
Qualifications
• Must have car, valid driver’s license, and meet state-required automobile insurance minimums. • Must work well in team concept. • Must demonstrate initiative: a strong desire to take full responsibility for the success of his/her area by proactively building and expanding the program, solving problems, working diligently and making decisions without direct supervision. • Ability to serve, collaborate, and negotiate with a diverse group of people: children, teenagers, teachers, parent/guardians, colleagues, and business professionals. • Ability and desire to provide excellent customer service in all relationships. • Ability to counsel parent/guardians, volunteers, and children to guide them toward achieving the desired goals for each match as outlined in the YODP. • Strong organizational skills including record keeping and time management. • Good analytical and reasoning skills. • General report writing skills. • Ability to think and act quickly and multi-task effectively. • Must be able to regularly work 37.5 hrs. per work week.
Education and Experience
• Must possess a minimum of a Bachelor’s Degree, preferably in the social sciences or social welfare disciplines (sociology, psychology, child development or education), from an accredited University. • Assessment and relationship development experience with child and adult populations; understanding of child development and family dynamics. • Proficiency in Microsoft Office; including Word, Outlook, and Excel.
How to Apply
Apply now by emailing your resume to bfiler@bbbsnefl.org