JASMYN – Housing Care Coordinator

Posted Apr 18, 2024 Jacksonville, Florida


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Expires May 31, 2024


JASMYN supports the empowerment of LGBTQIA+ teens and young adults through leadership, advocacy, resources, and a safe and affirming community. Our vision is for LGBTQIA+ young people’s identities, aspirations and contributions are valued and affirmed. We are guided by 6 principles: Centered on Teens and Young Adults, Personal Wellness, Racial Equity, Accountability, Innovation and Partnership. Founded in 1994, JASMYN’s staff of more than 25 provides a comprehensive continuum of youth development programs, housing supports, mental health services and health services with a focus on HIV testing, risk reduction counseling, medical linkage for HIV positive youth, and a sexual health clinic that also provides PrEP care coordination.

The primary role of the JASMYN Housing Care Coordinator is to provide housing care coordination services to HIV + homeless or marginally housed youth referred to the HOPWA program to maintain housing. The Housing Care Coordinator will also support clients in dealing with a myriad of issues including, but not limited to, HIV, substance use and abuse, family rejection and other crisis management. This team member is responsible for intake and assessment; case planning and resource brokerage and referral for maintaining affordable, sustainable housing; care coordination and advocacy and follow-up over a twelve month period. This team member supports HIV-positive youth in navigating the system of care, while monitoring health outcomes and providing additional safety net services. They will provide support to and participate as a contributing member of our team working with all programs and services offered at JASMYN.

Essential duties and responsibilities

● Care Coordination o Provide case management services to HIV+ homeless or housing insecure youth referred to the HOPWA Program o Support clients access HIV care and obtain documentation for HOPWA eligibility o Conduct intake, document income and client eligibility, and insure that rent and utilities are paid according to HOPWA Guidelines including allowable amounts and timelines for rent and utility subsidies; and on time according to payment agreements established with the landlord and the client o Provide hands-on assistance to enable participants sustain suitable housing o Advocate on behalf of the participant with landlords and brokers to overcome any issues or challenges to securing and/or maintaining suitable housing. o Serve as a point of contact for landlords; work with client and landlord to resolve issues affecting client’s ability to maintain housing and positive landlord/tenant relationship. o Crisis intervention, suicide intervention, and prevention o Advocacy, resource brokerage, referral, linkage and follow-up o Accompany youth to resource meetings and social service appointments; Provide and/or coordinate transportation services as needed o Coordinate services with other Care Coordinators and medical and social service providers to stay linked to care o Linkage and referral to workforce development services, support maintaining or gaining employment, and linkage to educational opportunities. o Provide assistance with obtaining documents to help secure housing including, but not limited to: income verification, ID’s, etc. o Participate in all meetings and trainings as required o Ensure participant confidentiality at all times ● Outreach o Engage in community meetings, task forces, etc. related to supporting individuals living with HIV o Attend monthly community meetings with organizations that provide HOPWA services o Support youth housing service hours including but not limited to: supporting ACCESS programming twice per week, housing drop in hours, etc. o Serve as the point of contact for all incoming HOPWA referrals o Participate as needed in community partnerships/meetings as it relates to HIV+ youth and housing o Support the creation and dissemination of housing services marketing materials o Complete housing intakes and enrollments for LGBTQ+ youth 13-29 o Support internal referrals into JASMYN’s housing services, health services and program services ● Data Collection and Report Management o Document and report all services according to all requirements in the JASMYN internal database o Track and report client outcomes in internal database and in HMIS. o Manage program deliverables and outcomes for multiple funding sources, including monthly and annual reports. o Provide monthly reports of programs overall progress to Director of Housing o Update client’s file throughout program stay, ensure that client files are complete and accurate. o Manage HOPWA housing client files (including client income and eligibility and Housing Habitability Checklist) in compliance with HUD/HOPWA funding requirements o Monthly data quality assurance checks on all HOPWA clients o Manage documentation of financial assistance for all HOPWA Clients o Maintain proper documentation to ensure that rent and utilities are paid according to HOPWA Guidelines including allowable amounts and timelines for rent and utility subsidies; and on time according to payment agreements established with the landlord and the client - for all clients enrolled in the HOPWA housing program o Assist with data entry for housing services


Ability to relate to teens and young adults in an accepting, positive and healthy manner • Familiarity with harm reduction, housing first and trauma informed care • Ability to facilitate case planning, resource brokerage and referrals • Demonstrated experience in positive youth development • Ability to work in a team environment • Data management experience preferred, including familiarity with Excel or other data management software • Ability to coordinate multiple responsibilities and prepare regular reports • Strong assessment skills and ability to document and prioritize needs • Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds • Familiarity and sensitivity in dealing with the unique needs of LGBTQ+ youth • Familiarity with HIV prevention, testing and treatment community preferred • Experience incorporating the perspectives of multiple communities, including communities of color, in the consideration of impacts and outcomes of a decision-making process. • An understanding of the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities. • Must pass criminal background checks • Current FL driver’s license and clean driving record

Education and Experience

• BA in social work or a related field such as education, public health, social welfare or psychology from an accredited university • Experience with care coordination with young adults living with HIV preferred • Experience in social and economic problems related to housing needs for those in a lower income bracket. • Minimum of two years of working with adolescents and young adults

Salary/Salary Range


How to Apply






Karen C. Pilgrim | Email