Special Resources Veteran Services Manager 216-Changing Homelessness

Description

Essential duties and responsibilities

• Become a subject matter expert in all aspects and positions that fall under the domain of Shallow Subsidy, Housing Navigation, and Special Services • Operationalize the strategies developed by the Chief Veteran Services Officer and SSVF Program Director • Ensure rigorous compliance with the various grantor and internal agency requirements in Shallow Subsidy, Housing Navigation, and Special Services • Collaborate with other Veteran Services Managers and Client Services Team Leads to standardize practices, meet programmatic goals, operationalize strategies, and meet the needs of Veteran households • Develop strong working relationships with agency counterparts that include, but are not limited to, the Department of Veteran Affairs, local Continuum of Care partners, and the local Housing Authorities • Monitor data and outcomes to identify barriers to services and develop processes to maximize program outcomes • Participate in the Jacksonville Veteran Leadership Group as a program leader, supporting test project ideas, collaborating with community partners, and offering data/training to partners on the various services in the department • Create a quarterly Vendor Engagement Plan in collaboration with the Central Outflow Manager based upon programmatic data identify property managers and landlords in the Northeast Florida and Southeast Georgia area • Meet directly with VA Medical Center partners to generate referrals to Housing Navigation Guarantee compliance, through case file monitoring, with programmatic/grantee best practices and requirements • Achieve racially equitable outcomes for Veteran households in all outcomes • Attend and participate in Quarterly SSVF Meetings to cover client surveys, grievances, and critical incidents. • Assist the SSVF Director in preparations for all relevant audits and accreditation surveys • Assist in the recruitment, onboarding, and training of new staff, including 45-90 day and annual reviews • Follow agency coaching and performance counseling guidelines should disciplinary actions be needed • Ensure adherence to legal and company policies and procedures • Maintain confidentiality of all staff, agency, and client information • Maintains a safe and healthy work environment by establishing and enforcing organization standards • Host and/or participate in weekly case manager meeting • Ensure timely certifications and recertifications of eligibility and exits based upon the Exit Conference Process. • Promote the development of best practices and adherence to housing first • Work directly with clients, when required, to achieve successful outcomes • Offer day-to-day operational support direct reports, including the team leads overseeing Shallow Subsidy, Housing Navigation, and Special Services, and direct service-level staff Team Oversight: • Manage a team of direct reports including hiring and ongoing training • Monitor workloads and productivity • Assign tasks, set deadlines, and ensure target deliverables are met • Conduct monthly One-on-One meetings and track individual progress • Conduct 45-day, 90-day, and annual performance evaluations • Provide ongoing feedback and coaching that is supportive, corrective, and recognizes effort and achievement • Work with Human Resources to develop Performance Improvement Plans (PIP) when necessary • Identify opportunities for professional development • Other duties as assigned

Qualifications

• Knowledge of various homeless interventions and Housing First practices • Ability to work alone on own initiative, often with minimum supervision, as well as part of a small team • Working knowledge of community Veteran resources • Skilled at building trust and rapport with people from diverse backgrounds • Knowledge of grant funding policies and procedures and applicable local, state, federal and CHI regulations • A strong public service orientation to collaborate well with staff and other stakeholders • Proven experience as supervisor or relevant role • Familiarity with company policies and legal guidelines of the field • Skilled in the use of personal computers, including knowledge of Microsoft Office, and ability to learn and correctly enter data into the Homeless Management Information System • Ability to remain calm in stressful/chaotic situations • Periods of walking, standing, or sitting in an office or field environment for service provision • Limited physical effort required; however, the employee must occasionally lift and/or move up to 15 pounds • Ability to operate a motor vehicle

Education and Experience

• Educational background can be diverse; however, a bachelor’s degree in a related field or a minimum of three (3) years of relevant work experience preferred • Experience working or volunteering in nonprofit or government settings addressing housing or other social services preferred • Lived experience with homelessness preferred • Veterans and/or experience working with Veterans preferred • Must be eligible to work within the U.S. and provide supporting documentation • Must pass a Level II background check • Must pass a federal-level drug screen; possession of a medical marijuana card is currently not acceptable under federal law • Must have a clean 3-year driving history • Must provide proof of auto insurance, have a valid driver’s license, and a registered vehicle without known issues or faults to complete essential job functions

Salary/Salary Range

$60,000 - $75,000

How to Apply

Send your cover letter and resume to jobs@changinghomelessness.org. Please include the job title in the subject line.