SSVF Housing Retention Specialist – 145-Changing Homelessness

Description

Essential duties and responsibilities

• Conduct outreach via available means (physical, phone, electronic, etc.) to assess the Veteran household’s stability and progress towards long-term self-sufficiency; including, but not limited to, advocacy, active listening, creative problem-solving, social supports, and reducing isolation • Collaborate with the Veteran household in identifying its strengths and opportunities to aid in overcoming challenges and guaranteeing its stability • Provide a complete list of relevant programs and resources to the Veteran household based upon short- and long-term needs identified through the assessment. • Develop a Housing Retention Plan to maintain the household’s stability, which can include, but not be limited to, efforts to maximize income and minimize expenses • Engage in regular follow-up with the Veteran household for reassessment, verification of progress, and assistance in overcoming potential barriers. • Offer housing counseling, including mediation and advocacy with landlords or property managers on the client’s behalf, to maintain housing, if needed. • Engage with Federal, State, and local partners to develop a comprehensive list of referrals based upon the need of Veteran households. • Present to various groups, including the Jacksonville Veteran Leadership Group, on the progress and efforts being made in this innovative role. • Attend scheduled team meetings and trainings as requested. • Maintains and submits time sheets, mileage logs, supportive service requests, and other required documentation accurately and in a timely fashion. • Collects and reports service data in the Homelessness Management Information System (HMIS) based on the community’s guidelines. • Performs related duties as assigned

Qualifications

• Knowledge of intervention skills around motivational interviewing, harm reduction, relapse prevention, and trauma informed care • Working knowledge of community resources relating to housing stability and long-term success • Commitment to, and demonstrated ability to data input required for recording client interaction • Strong interpersonal and communication skills • Skill in organizing resources and establishing priorities • Skilled at building trust and rapport with people from diverse backgrounds • Ability to work alone on own initiative, as well as part of an overall larger team • Knowledge of federal, state, and/or community funding sources and mechanisms • Ability to communicate effectively, both orally and in writing • A strong public service orientation to work well with faculty, staff, and other stakeholders • Ability to foster a cooperative work environment • Skilled in the use of personal computers, including knowledge of Microsoft Office, and ability to learn and correctly enter data into the Homeless Management Information System • Ability to work with a diverse team in a fast-paced environment • Enthusiasm and the ability to thrive in an atmosphere of constant change • Ability to maintain confidentiality of identifying client information • Periods or walking, standing, or sitting in an office or field environment for service provision • Limited physical effort required; however, the employee must occasionally lift and/or move up to 15 pounds • Ability to operate a motor vehicle, local travel is required

Education and Experience

• Veteran experience preferred • Three (3) years of experience providing community service, in homelessness or other relevant areas • Educational background can be diverse; however, some college preferred • Passionate about ending veteran homelessness and coordinating services • Successfully pass Level 2 background check and drug screening • Must have a valid driver’s license and clean 3-year driving history • Must have required vehicle insurance within 30 days of onboarding

Salary/Salary Range

$42,000 - $46,000

How to Apply

Send your cover letter and resume to jobs@changinghomelessness.org. Please include the job title in the subject line.