SSVF Special Services Team Lead 067-Changing Homelessness

Description

Essential duties and responsibilities

• Security, Outreach, Access, and Recovery); and Healthcare Navigation • Collaborate with SSVF Leadership to meet the needs of Veteran households in Special Services and streamline processes, including service provision • Organize direct service staff workflows, which can include referrals for Special Services, and monitor staff caseloads to maintain a quality level of services to Veteran households • Ensure that the Special Services staff possesses the appropriate job knowledge and understands their roles and responsibilities, including providing training internally and making presentations to community partners • Assist in the development of the Housing Retention intervention to prevent recurring homelessness and to create a national model for other agencies • Become familiar with VA Medical Center partners and their eligibility requirements for health/insurance benefits Identify healthcare resources for households that are ineligible for VA services or to supplement existing VA resources • Obtain training/certification in SOAR to be able to provide training and education to staff, as well as direct service in need of any existing demand • Develop systems to track client progress in Special Services, which can include outcomes, for reporting purposes • Communicate information from upper management to employees and vice versa • Ensure adherence to legal and company policies and procedures and maintain confidentiality • Maintains a safe and healthy work environment by establishing and enforcing organizational standards • Provides quality service by enforcing quality and customer service standards • Comply with and promote compliance with the SSVF Program Guide and agency policies and procedures • Host and/or participate in the weekly case conferencing meeting • Host case conferencing and perform reviews of client files • Promote the development of best practices and adherence to housing first • Work directly with clients or perform Special Services duties, as needed, to promote successful outcomes Team Oversight: • Manage a team of direct reports including hiring and ongoing training • Monitor workloads and productivity • Assign tasks, set deadlines, and ensure target deliverables are met • Conduct monthly One-on-One meetings and track individual progress • Conduct 45-day, 90-day, and annual performance evaluations • Provide ongoing feedback and coaching that is supportive, corrective, and recognizes effort and achievement • Work with Human Resources to develop Performance Improvement Plans (PIP) when necessary • Identify opportunities for professional development • Other duties as assigned

Qualifications

• Knowledge of various homeless interventions and Housing First practices • Ability to work alone on own initiative, often with minimum supervision, as well as part of a small team • Working knowledge of community Veteran resources • Skilled at building trust and rapport with people from diverse backgrounds • Knowledge of grant funding policies and procedures and applicable local, state, federal, and CHI regulations • Strong public service orientation to work well with staff and other stakeholders • Proven experience as a supervisor or relevant role • Familiarity with company policies and legal guidelines of the field • Skilled in the use of personal computers, including knowledge of Microsoft Office, and ability to learn and correctly enter data into the Homeless Management Information System • Ability to remain calm in stressful/chaotic situations • Periods of walking, standing, or sitting in an office or field environment for service provision • Limited physical effort required; however, the employee must occasionally lift and/or move up to 15 pounds • Ability to operate a motor vehicle

Education and Experience

• Educational background can be diverse; however, a bachelor’s degree in a related field or a minimum of four (4) years of relevant work experience preferred • Experience working or volunteering in nonprofit or government settings addressing housing or other social services preferred • Lived experience with homelessness preferred • Veterans and/or experience working with Veterans preferred • Must be eligible to work within the U.S. and provide supporting documentation • Must pass a Level II background check • Must pass a federal-level drug screen; possession of a medical marijuana card is currently not acceptable under federal law • Must have a clean 3-year driving history • Must provide proof of auto insurance, have a valid driver’s license, and a registered vehicle without known issues or faults to complete essential job functions

Salary/Salary Range

$55,000 - $62,000

How to Apply

Send your cover letter and resume to jobs@changinghomelessness.org. Please include the job title in the subject line.