Sulzbacher Center-Patient Services Coordinator
Expires May 15, 2024
Description
Job Title: Patient Services Coordinator
Department: Health Services
Job Level: Coordinator
Reports To: Clinic Manager
FLSA Status: Non-exempt
Hours: Full -Time
SUMMARY
The role of the Patient Services Coordinator is to help maintain the efficiency of clinic operations through accurate staff scheduling, a well organized patient intake process that ensures a positive patient experience, and proper chart maintenance/documentation in accordance with regulatory policies and Center guidelines. This position works closely with the Directors of Health Services and Clinic Directors to evaluate existing processes and recommend/implement improvements.
Essential duties and responsibilities
SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities Develops and maintains clinic schedules for healthcare professionals, residents, support staff and volunteers Efficiently conducts patient intake, check out and appointment scheduling according to guidelines while ensuring a positive patient experience. Manages walk-in process (e.g., medication questionnaire, PHQ9, authorization of release of information, check out slips for return appointments, etc.) and coordinates effectively with other clinic personnel to ensure seamless patient experience Regularly assesses efficiency of patient intake process – obtains patient input and proposes improvements; implements approved changes including revisions to applicable policies and procedures. Ensures that the physical operation of the clinic maintains a constant level of professionalism Ensures proper client chart maintenance including chart documentation and medical records maintenance Gathers data for required reports (e.g., number of patients seen, etc.) Assists in the implementation and training for EMR updates / changes Participates in quality assurance/improvement and risk management efforts Participates in all appropriate team meetings and required training sessions Participates in other administrative projects as assigned by Clinic Directors or Directors of Health Services Operations RESIDENT, GUEST AND INTERNAL CUSTOMER FOCUS The Patient Services Coordinator is sensitive to cultural, spiritual and practical needs of resident, families, guests and staff members in all interactions. He/she provides positive feedback and comments about the quality of work and effort that have been offered by patients, residents, families and coworkers, and adjusts priorities and schedules to meet specific customer needs. The Senior Coordinator reports and/or corrects problems related to safety, cleanliness and comfort of resident, patient and work areas, and follows Universal Precautions and Infection Control techniques. He/she demonstrates an understanding of their role in facility safety plans and procedures related to fire, weather and other disasters.
Qualifications
Proficiency in patient data tracking/medical management software Excellent interpersonal, customer service and communication skills Ability to provide compassionate customer service Ability to triage and manage multiple tasks in a fast paced environment Ability to provide training and educational seminars/sessions – previous training experience preferred Knowledge of medical billing and insurance claim filing Ability to pass a Level II Background Screening
Education and Experience
High School Diploma; Certified Medical Assistant or Nursing Assistant preferred At least 1 year experience in a medical environment or equivalent combination of training and relevant work experience
How to Apply
https://sulzbacherjax.org/career-opportunities/?gnk=apply&gni=8a7883a88ecaae35018ee33205577abf&gns=Nonprofit+Center+of+Northeast+Florida