Sulzbacher Center-Patient Services Coordinator

Posted Jul 11, 2024 Jacksonville, Florida

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Expires Aug 31, 2024


The role of the Patient Services Coordinator is to help maintain the efficiency of clinic operations through accurate staff scheduling, a well organized patient intake process that ensures a positive patient experience, and proper chart maintenance/documentation in accordance with regulatory policies and Center guidelines. This position works closely with the Directors of Health Services and Clinic Directors to evaluate existing processes and recommend/implement improvements.

Essential duties and responsibilities

SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES Develops and maintains clinic schedules for healthcare professionals, residents, support staff and volunteers Efficiently conducts patient intake, check out and appointment scheduling according to guidelines while ensuring a positive patient experience. Manages walk-in process (e.g., medication questionnaire, PHQ9, authorization of release of information, check out slips for return appointments, etc.) and coordinates effectively with other clinic personnel to ensure seamless patient experience Regularly assesses efficiency of patient intake process – obtains patient input and proposes improvements; implements approved changes including revisions to applicable policies and procedures. Ensures that the physical operation of the clinic maintains a constant level of professionalism Ensures proper client chart maintenance including chart documentation and medical records maintenance Gathers data for required reports (e.g., number of patients seen, etc.) Assists in the implementation and training for EMR updates / changes Participates in quality assurance/improvement and risk management efforts Participates in all appropriate team meetings and required training sessions Participates in other administrative projects as assigned by Clinic Directors or Directors of Health Services Operations


Proficiency in patient data tracking/medical management software Excellent interpersonal, customer service and communication skills Ability to provide compassionate customer service Ability to triage and manage multiple tasks in a fast paced environment Ability to provide training and educational seminars/sessions – previous training experience preferred Knowledge of medical billing and insurance claim filing

Education and Experience

EDUCATION and/or EXPERIENCE High School Diploma; Certified Medical Assistant or Nursing Assistant preferred At least 1 year experience in a medical environment or equivalent combination of training and relevant work experience

How to Apply


Sulzbacher Center for the Homeless


Griffin Burke | Email