Supportive Services for Veteran Families (SSVF) Case Manager – Jacksonville – 84, 152, 155, 156, 161-164-Changing Homelessness

Description

Essential duties and responsibilities

• Assess new clients during screening, intake, and orientation • Interact with clients, colleagues, and community partners in a professional, respectful manner • Assess program qualification criteria of client and aid in referral to outside resources • Assist veterans in the planning of housing attainment and sustainability including housing search, job training, education, budgeting, and money management, increase in household income, and connection to VA and Non-VA benefits • Conduct housing habitability inspections in accordance with SSVF program guidelines and standards • Ensure Rent Reasonableness of housing units located and/or paid for by the SSVF program in accordance with the program guidelines and standards • Complete client household recertification for program eligibility every 90 days • Work with the veteran to create a housing stability plan (using S.M.A.R.T. goals) and monitor household progress and accomplishments to reach identified goals • Provide ongoing support, crisis intervention and housing stability support, and resource referrals • Coordinate housing, benefits, medical, legal, substance abuse, and/or psychological services as, as needed • Consult with other staff to ensure appropriate levels of case management/support • Keep client files current in case file and database, with all documentation and case notes uploaded to HMIS within 24 hours of interaction • Conduct home visits to support the client in housing stabilization • Liaison with the VA outreach departments, community outreach departments, VASH department, and the VA benefits and hospital departments • Coordinates emergency services for literally homeless clients • Engages with the VA and community partners for effective coordination of services for Veteran households • Participate in conferences, workshops, special projects, staff meetings, and other duties as assigned • Other duties as assigned

Qualifications

• Knowledgeable of substance abuse/mental health issues, interventions, and treatment planning preferred • Some knowledge of affordable housing programs such as Section 8 housing, VASH voucher, and Shelter Plus Care programs • Working knowledge of community resources as they relate to homelessness and veterans • Commitment to, and demonstrated ability to data input required for recording client interaction – must be tech-savvy • Strong interpersonal and communication skills • Skill in organizing resources and establishing priorities • Working knowledge of community resources • Skilled at building trust and rapport with people from diverse backgrounds • Ability to work alone on own initiative, often with minimum supervision, as well as part of a small team • Knowledge of federal, state, and/or community funding sources and mechanisms • Ability to communicate effectively, both orally and in writing • A strong public service orientation to work well with faculty, staff, and other stakeholders • Ability to foster a cooperative work environment • Skilled in the use of personal computers, including knowledge of Microsoft Office, and ability to learn and correctly enter data into the Homeless Management Information System • Ability to work with a diverse team in a fast-paced environment • Enthusiasm and the ability to thrive in an atmosphere of constant change • Ability to maintain the confidentiality of identifying client information • Periods of walking, standing, or sitting in an office or field environment for service provision • Limited physical effort required; however, the employee must occasionally lift and/or move up to 15 pounds • Ability to operate a motor vehicle

Education and Experience

• Veterans preferred • 3+ years of housing case management work experience is preferred • Educational background can be diverse; however, a bachelor’s degree in a related field is preferred • Must be eligible to work within the U.S. and provide supporting documentation • Must pass a Level II background check • Must pass a federal-level drug screen; possession of a medical marijuana card is currently not acceptable under federal law • Must have a clean 3-year driving history • Must have a valid driver’s license, a registered vehicle without known issues or faults to complete essential job functions, and the required vehicle insurance within 90 days of onboarding

Salary/Salary Range

$42,000 - $47,000

How to Apply

Send your cover letter and resume to jobs@changinghomelessness.org. Please include the job title in the subject line.