Guest Relations Associate-Ronald McDonald House Charities of Jacksonville
Expires Oct 31, 2024
Description
As a Guest Relations Associate at Ronald McDonald House Charities of Jacksonville, you will play a pivotal role in providing comfort, support and assistance to families facing the challenges of having a child receiving medical treatment. You will be responsible for creating a warm and welcoming environment for guests, ensuring their needs are met with compassion and efficiency. From greeting families upon arrival and assisting with guest check-in, to offering guidance and resources throughout their stay, you will serve as a crucial point of contact and a source of comfort during difficult times. Your dedication to enhancing the guest experience and fostering a sense of community will be essential in fulfilling the mission of our organization.
This position is for the Tuesday – Saturday 12pm – 8pm shift, however the schedule may vary on occasion.
Essential duties and responsibilities
• Be a professional and supportive point of contact for guest families. • Maintains and accountable for the overall operation of the House, in the absence of a manager, during assigned shift. • Work with guest families to identify and fulfill needs. • Take appropriate referrals, check families in and out, process guest donations. • Documents and maintains accurate family records. • Demonstrates good decision-making and critical thinking skills in accordance with House policies and procedures. • Enforces the policies and procedures of the House in a consistent and caring manner to ensure safety of guest families. • Facilitates communication between guests and medical staff, helping to coordinate appointments, transportation and other logistical needs, as required. • Handles guest inquiries and concerns and maintains a welcoming atmosphere. • Be a professional and supportive point of contact for guest families. • Works with guest families to identify and fulfill needs. • Offers emotional support to guests, actively listening to their concerns, addressing any questions or issues that arise. • Coordinates guest accommodations, including room assignments, housekeeping services and meal arrangements, to ensure a comfortable and seamless experience. • Takes appropriate referrals, check families in and out, process guest donations. • Provides transportation in the House van for families, as needed. • Oversees family activities, volunteers or volunteer projects, as identified. • Handles emergencies in an appropriate manner and in accordance with House policies and procedures. • Make periodic rounds to ensure all areas of the House and grounds are safe, clean and secure. • Maintains a clean and organized environment throughout the facility, including (but not limited to) common areas, guest rooms, outdoor spaces and kitchen areas. • Assists with planning and organizing recreational activities and events for guests, fostering a sense of community and providing opportunities for relaxation and bonding. • Continuously seeks and shares ways to improve the guest experience and enhance the services offered by the House. • Reports and records needed repairs, maintenance or safety concerns to Facilities Manager or other appropriate staff. • Effectively delegates duties and immediate needs during the shift to colleagues and volunteers. • Closes and secures specific rooms when warranted. • Closes building and grounds in the evening or as safety concerns arise. • Participates in light cleaning of House areas and rooms. • Organizes and prioritizes multiple and diverse tasks concurrently. • Acts as an ambassador for RMHCJ, engaging with families and the community to further the organization’s mission. • Always provides a smiling face and helpful attitude when in contact with House guests. • Attends all meetings and trainings, as required. • Completes other responsibilities as identified.
Qualifications
• Organization – High level of detail and accountability, and ability to work professionally within a team. • Guest Engagement – Fosters a welcoming and inviting environment. • Team Orientation & Interpersonal – Highly motivated, passionate, and creative team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization. • Service Orientation – Interacts with guest families and directly gathers feedback, while addressing concerns when necessary. • Communication – Able to effectively express self verbally in a professional, diplomatic and tactful manner. • Organization & Time Management – Able to work independently, complete actions within established deadlines and handle multiple priorities with strong attention to detail. • Flexibility – availability to work evenings and weekends, as well as extended hours in and around the House, as needed.
Education and Experience
• Education and/or experience in hospitality management, social work or a related field is preferred. • Previous experience in guest relations, hospitality or customer service roles is preferred. • Experience working with non-profit organizations is a plus. • Must have working knowledge of a computer and be proficient with Microsoft Office (Excel, PowerPoint, Word). • Must maintain a safe driving record with inclusion on the RMHCJ vehicle insurance policy. • Must have a clean background and drug test. • Candidate must believe in the core values of RMHCJ and be driven by the mission. • Proven experience in a self-directed work environment and successful project execution is helpful.
Salary/Salary Range
$18/hour
How to Apply
To apply, please email your resume and cover letter to Cassie Crosby, Director of Operations & Special Projects at ccrosby@rmhcjax.org.