Catholic Charities-Immigration Counselor – Jacksonville Regional office (Downtown)

Posted Jun 05, 2024 Jacksonville, Florida


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Expires Aug 31, 2024


Catholic Charities Bureau, Inc., Jacksonville Regional Office is seeking an Immigration Counselor. This is a full-time, non-exempt, 35 hour a week position located in Jacksonville, FL. For more than 46 years, Catholic Charities has served the local community with charitable services. Our mission is that Catholic Charities puts faith into action to serve the most vulnerable in our community, advocating for justice, human dignity and quality of life, while reflecting the compassion of God in Christ.

Catholic Charities offers a competitive non-profit compensation package with competitive pay rates and comprehensive benefits; 100% employer paid health insurance, paid time off, sick leave, 13 paid holidays, paid parental leave, life insurance, flexible spending account, short-term disability, long-term disability, supplemental 403B retirement plan, and pension. The hiring range for this position is $20 to $22 an hour. To apply please submit a cover letter, application and resume. Catholic Charities is an EEO and E-Verify participating agency.

Job Summary:
The Immigration Counselor performs the more substantive Immigration services to clients. Assists foreign citizens with immigration procedures. Ensures all paperwork, including applications for immigration and visas are completed accurately and in a timely manner. Responsible for compliance with all applicable rules and regulations of the USCIS.

Essential duties and responsibilities

Provide legal support in a fast paced, high volume, deadline driven environment. Assist clients in preparation of forms, building cases for submission. Provide legal counsel and representation for clients. Work with clients to collect information and gather supporting documents for case preparation. Prepare cases for submission to the federal government issuing immigration benefits within the guidelines of the DOJ and DHS. The cases will be presented to the Program Director or a DOJ Accredited representative staff for review/processing until the accreditation is obtained. Conduct legal research to analyze and prepare client’s cases. Consult with CLINIC and network with other programs, services, or agencies, when appropriate to better serve the client. Identify immigrants currently ineligible for an immigration benefit and keep a record for future communication. Provide individuals with information on how to avoid unscrupulous immigration legal service providers. Guide and orientate the client, if necessary, on other community services. If necessary, accompany the client to the U.S. Citizenship and Immigration Services’ office. Prepare and submit monthly, quarterly and annual reports to the Program Director in a timely and accurate manner. Maintain confidentiality of all records; apply discretion and appropriate security measures in the handling of all confidential information. Attend workshops, conferences and other continuing education opportunities, and acquire experience to obtain DOJ Partial Accreditation, if not yet obtained. Maintain accreditation, professional competence and awareness of trends in immigration as may be stipulated by licensing and regulatory agencies. Be a member of the Catholic Legal Immigration Network, Inc. (CLINIC), Immigration Advocate Network (IAN), US Conference of Catholic Bishops (USCCB) Justice for Immigrants Campaign and register in its mailing list to obtain up to date information on current law application, processing and advocacy. Organize group-processing workshops, in-office application completion clinics, or other expanded service delivery models. Coordinate, prepare and conduct public education and outreach to potential clients, potential donors and potential partners on immigration law and types of relief available. Network with other programs, services or agencies, when appropriate, to better serve the client. Collaborate with local community organizations serving the foreign-born. Assist in training the office staff. Provide information, referral, and problem-solving assistance to clients. Distribute client satisfaction and follow-up surveys to Financial Assistance clients, per agency and grant specifications. Exhibit sensitivity to the service population’s cultural and socioeconomic characteristics. Utilize active listening techniques, so clients feel heard and understood. Maintain up to date and accurate cases files and databases, in accordance with Agency, ILS Program policies and procedures, HIPAA and confidentiality requirements. Input all required data in the case management system according to specified timelines. Other duties as assigned. Other Duties and Functions: Consistently demonstrate a positive, friendly, respectful, and caring attitude with staff, clients, volunteers, and visitors, projecting a welcoming atmosphere to all. Organize and prioritize work, be proactive, take initiative, resolve complex problems, follow through, and simultaneously manage multiple priorities. Adhere to agency standards of ethical conduct and maintain professional boundaries with staff, volunteers, and clients. Adhere to agency standards involving the handling of highly confidential and sensitive information. Display sensitivity to the served population’s cultural and socioeconomic characteristics. Attend all Agency meetings as required. Participate in in-service activities, training, continuing education, conferences, and workshops for professional development and compliance with grant and Agency policies. Keep detailed records per Agency and department guidelines. Correctly enter the required information in the prescribed databases, on time. Comply with regulatory, statutory, contractual, grant, and Agency standards for timeliness, completeness, and accuracy when preparing and maintaining paperwork and required reports. Comply with Diocesan and Catholic Charities Bureau, Inc.’s general policies, regulations, and procedures. Maintain accreditation, professional competence, and awareness of trends in immigration as may be stipulated by licensing and regulatory agencies. Be a member of the Catholic Legal Immigration Network, Inc. (CLINIC), Immigration Advocate Network (IAN), US Conference of Catholic Bishops (USCCB) Justice for Immigrants Campaign and register on its mailing list to obtain up-to-date information on current law application, processing, and advocacy.. Knowledge, Skills, and Abilities Proficient in Ukrainian and English. Knowledge of all program guidelines and requirements. Ability to report to work on time, follow directions from supervisor, and accept constructive feedback. Effective interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to interact effectively, compassionately, and respectfully with clients, visitors, staff, and board members. Strong typing and computer skills are required, including knowledge of and proficiency with Microsoft Word, Outlook, Excel, and other software programs. Excellent organizational skills and ability to perform multiple tasks simultaneously. Ability to remain calm and work in a fast-paced environment. Ability to organize, prioritize, and meet deadlines. High level of personal initiative and ability to work with minimal oversight. Ability to act calmly in crises and to resolve conflicts constructively and effectively. Exceptional interpersonal skills and the ability to foster a cooperative work environment. Enthusiasm and the ability to thrive in an atmosphere of constant change. Ability to understand and follow agency policies and procedures. Ability to learn agency-specific software. Excellent customer service skills.


Minimum education requirement: Bachelor’s Degree. At least 1 year of experience directly related to the duties and responsibilities specified.

Education and Experience

Fully bilingualism is preferred in English and Ukrainian. Additional language preferred: Russian. ·Clear a Level II background screening. ·Clear a reference check (professional and personal) ·Clear a local background check from the county in which you reside. ·Clear a Motor Vehicles Records check. ·Provide proof of and maintain minimum personal auto insurance according to agency standards. ·Provide a copy of all certifications before your first day of employment. ·Clear an E-Verify check. Valid Florida state driver’s license. Driving and Travel 10% travel is required for this job. This position requires that you drive your automobile or vehicle on agency business on behalf of Catholic Charities Bureau, Inc. Therefore, you must be at least 21 years old and have a current valid Florida Driver’s License with no more than 5 points on your Florida driver’s license within the last three years and no DUI convictions. You are required to carry automobile liability insurance for at least $50,000 for each person, $100,000 for each accident or occurrence of bodily injury, and $25,000 for property damage. Additionally, if transporting children, employees must be at least 25 years old and have increased limits of 100/300/50. Please read the CCB Automobile and Driving Policy for full driving requirement

Salary/Salary Range

$20 to $22 an hour

How to Apply


Catholic Charities


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