Catholic Charities-Refugee Specialist – Jacksonville Regional Office (Downtown)

Posted Jun 05, 2024 Jacksonville, Florida


Inquire Now

Expires Aug 31, 2024


Catholic Charities Bureau, Inc., Jacksonville Regional Office is seeking a Refugee Specialist for the Refugee Resettlement Program. This is a full-time, 40 hour a week, non-exempt position located in Jacksonville, FL. For more than 46 years, Catholic Charities has served the local community with charitable services. Our mission is that Catholic Charities puts faith into action to serve the most vulnerable in our community, advocating for justice, human dignity and quality of life, while reflecting the compassion of God in Christ. The Refugee Resettlement Program assists refugees who are invited into U.S. and have fled their countries to escape violence and persecution. Our program helps them learn English, find work and make a new home.

Catholic Charities offers a competitive non-profit compensation package with competitive pay rates and comprehensive benefits; 100% employer paid health insurance, paid time off, sick leave, 13 paid holidays, paid parental leave, life insurance, flexible spending account, short-term disability, long-term disability, supplemental 403B retirement plan, and pension. The hiring range for this position is $18 to $20 an hour. To apply please submit a cover letter, application and resume. Catholic Charities is an EEO and e-verify participating agency.

Job Summary
The Refugee Specialist provides case management services for the Refugee Resettlement Program. Responsibilities include client interview, intake, and assessment of needs; development and implementation of individualized case plans; incorporation of life skills training including budgeting, housing, employment, legal and more; connection with community resources; and enforcement of program policies. Conducts and maintains coordination of assurances with USCCB, updated arrival lists, U.S. tie interviews/coordination, data entry, preparation of reports, scheduling appointments and referrals and following up with clients and providers for required documentation.

Essential duties and responsibilities

Assist in the compilation of required reports for grants. Verify biodata reports & assurances for USCCB and enter all pertinent information into the database along with the appropriate case notes Enter donations and client information in Refugee Resettlement databases/MRIS. Conduct monthly client surveys and closure letters. Assist in the monthly review of case files to include all support documentation regarding client information and assistance for financial support and referrals. Maintain up to date and accurate cases files and databases, in accordance with HIPAA and confidentiality requirements. Work with clients to collect information and gather supporting documents for case preparation. Provide individuals with information on how to avoid unscrupulous immigration legal service providers. Guide and orientate the client, if necessary, on other community services. If necessary, accompany the client to the Citizenship and Immigration Services’ office. Organize group-processing workshops, in-office application completion clinics, or other expanded service delivery models. Coordinate, prepare and conduct public education and outreach to potential clients, potential donors and potential partners on immigration law and types of relief available. Network with other programs, services, or agencies, when appropriate, to better serve the client. Collaborate with local community organizations serving the foreign-born. Provide information, referral, and problem-solving assistance to clients. Distribute client satisfaction and follow-up surveys to Financial Assistance clients, per agency and grant specifications. Exhibit sensitivity to the service population’s cultural and socioeconomic characteristics. Utilize active listening techniques, so clients feel heard and understood. Maintain up to date and accurate cases files and databases, in accordance with HIPAA and confidentiality requirements. Keep the Refugee Resettlement Director informed of current case progress, problem areas, need for additional resources, successful accomplishment of milestones, and case summaries on closure of all cases Assist in training and orienting volunteers. Other duties as assigned. Other Duties and Functions: Assists with Refugee Resettlement job development, arrival orientation and other duties as needed. Maintain standards of ethical and moral conduct established by the Diocese of St. Augustine and Catholic Charities Bureau. Consistently demonstrate a positive, friendly, respectful, and caring attitude with staff, clients, volunteers, and visitors, projecting a welcoming atmosphere to all. Organize and prioritize work, be proactive, take initiative, resolve complex problems, follow through, and simultaneously manage multiple priorities. Adhere to agency standards of ethical conduct and maintain professional boundaries with staff, volunteers, and clients. Adhere to agency standards involving the handling of highly confidential and sensitive information. Display sensitivity to the served population’s cultural and socioeconomic characteristics. Attend all Agency meetings as required. Participate in in-service activities, training, continuing education, conferences and workshops for professional development and compliance with grant and Agency policies. Keep detailed records per Agency and department guidance. Correctly enter required information in the prescribed databases, in a timely manner. Comply with regulatory, statutory, contractual, grant and Agency standards for timeliness, completeness and accuracy when preparing and maintaining paperwork and required reports. Comply with Diocesan and Catholic Charities Bureau, Inc. general policies, regulations, and procedures. Knowledge, Skills, and Abilities Proficient in English, Spanish, Haitian Creole and French. Knowledge of all program guidelines and requirements. Ability to report to work on time, follow directions from supervisor and accept constructive feedback. Effective interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to interact effectively, compassionately, and respectfully with clients, visitors, staff and board members. Strong typing and computer skills are required, including knowledge of and proficiency with Microsoft Word, Outlook, Excel, and other software programs. Excellent organizational skills and able to perform multiple tasks simultaneously. Ability to remain calm and work in a fast-paced environment. Ability to organize, prioritize and meet deadlines. High level of personal initiative and ability to work with minimal oversight. Ability to act calmly in crisis situations and to resolve conflicts in a constructive and effective manner. Exceptional interpersonal skills and the ability to foster a cooperative work environment. Enthusiasm and the ability to thrive in an atmosphere of constant change. Ability to understand and follow agency policies and procedures. Ability to learn agency specific software. Excellent customer service skills.


Required/Preferred Education and Experience High School Diploma or GED Required. AA degree preferred from an accredited institution.

Education and Experience

At least 2 years of experience directly related to the duties and responsibilities specified. Fluent Bilingualism preferred in Spanish or Haitian Creole or French. Other Requirements Clear Level II background screening. Clear a reference check (professional and personal) Clear a local background check from the county in which you reside. Clear a Motor Vehicles Records check. Provide proof of and maintain a minimum personal auto insurance according to agency standards. Provide a copy of all certifications prior to your first day of employment. Clear an E-Verify check. Valid Florida state driver’s license. Driving and Travel 10% travel is required for this job. This position requires that you drive your personal automobile or vehicle on agency business on behalf of Catholic Charities Bureau, Inc. Therefore, you must be at least 21 years old and have a current valid Florida Driver’s License with no more than 5 points on your Florida driver’s license within the last three years and no DUI convictions. You are required to carry automobile liability insurance in the amount of at least $50,000 for each person, $100,000 for each accident or occurrence for bodily injury, and $25,000 for property damage. Additionally, if transporting children, employees must be at least 25 years old and have increased limits of 100/300/50. Please read the CCB Automobile and Driving Policy for full driving requirements.

Salary/Salary Range

$18 to $20 an hour

How to Apply


Catholic Charities


Human Resources | Email