Lutheran Social Services-Workforce Development Coach

, Posted Apr 19, 2024 Jacksonville, Florida


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Expires May 31, 2024


For more than 40 years, we’ve empowered hundreds of thousands of people in Duval County to start again. Voted by our community as one of the top 5 nonprofits in the area, ranked as a Jacksonville Business Journal Top 25 nonprofit, Lutheran Social Services doesn’t stop at serving our Northeast Florida neighbors, we extend our dedication to excellence in the benefits and resources we offer our talented and diverse staff.
Our extensive benefits prioritize the health and well-being of those that join our organization. Benefits eligible staff begin accruing Paid Time Off (PTO) day one with access to over 20 days of PTO in a calendar year, 11 paid holidays day one, Premium health insurance (LSS pays 90% of the total monthly premium for eligible Employees), Free Dental coverage (LSS pays 100% of the total monthly premium for eligible Employees), a company paid life insurance policy, as well as access to Teledoc services, 403B, vision plans, and more.

Financial Opportunity Centers (FOC) help low to moderate income families boost earnings, reduce expenses, and make appropriate financial decisions that lead to asset building through an integrated service model approach. The centers provide individuals and families with services across three critical and interconnected areas: employment services, financial coaching and access to income supports.

The Workforce Development Coach provides direct services individuals who are enrolled in the Lutheran Social Services Workforce Development Program. This position requires considerable skill in engaging and motivating clients, an understanding of the local job market, experience in workforce development best practices, ability to create partnerships with local employers and community partners, and strong presentation skills.

This is grant funded position – June 2024 – May 2025 with possibility of extension.

Essential duties and responsibilities

Essential Duties and Responsibilities can be broken down into the following core areas: 1. Business Partnership / Applicant Recruitment • Connect with local businesses for possible job opportunities within the area(s) that match applicants’ skill(s) set(s) • Meet with local vocational education programs for referral services • Survey the Jacksonville area job market to determine for in-demand skills • Conduct community workshops on topics pertaining to workforce development and public resources • Attend community fairs/functions to recruit applicants • Identify the needs of the serviced community to create opportunities for viable job offers and/or possible referrals • Create literature and power points to inform potential applicants of Lutheran Social Services WDP • Attend local community meetings - i.e. job fairs, churches, schools, and businesses to present program benefits • Set up and monitor social media services to connect with employers and applicants • Arrange appointments and answer phone inquiries 2. Intake • Verify applicants meet the criteria set forth by FOC for services • Ensure applicants understand and are willing to comply with program rules • Stress the importance of accepting job opportunities • Review educational documents and employment history • Examine applicants’ skills and identify area(s) of need 3. Career Planning • Discuss career pathways with applicants • Set short term and long-term goals and the activities needed to complete them • Register approved applicant in certification program for training 4. Employment Orientation • Explain the importance/benefit of maintaining employment to the applicant • Discussion on employer expectation – i.e.- showing up on time, dress codes, good hygiene, working well with others, etc • Help identify possible transportation methods for the applicant to utilize i.e., JTA bus system, Taxi services, carpooling • Transport applicants to and from school for initial registration, testing/assessment • Conduct resume writing workshops • MOCK interviews • Explain social media / on-line application; guide applicant through the process of setting up their portals • Assists in employment assessment/test preparation 5. Job Placement • Review job descriptions with applicant to ensure they are willing to perform duties • Assistance applicants in filling out job applications • Provide moral support and counseling to boost applicants’ self esteem • Take applicants to employer required background testing and/or drug testing • Go over the employer policy and rules to ensure applicant is compliant prior to first day of work • Help with on-boarding process, if needed 6. Report and Tracking • Verify job placement has been achieved to ensure program success rate • Follow up visit with employers to ensure employer satisfaction • Maintain complete records of each applicant’s time within the program • Analyze the local job market to ensure service needs are being met and projection goals are on target


Required: • Strong communication skills, both written and oral • Proficient in Microsoft Word, Excel, and PowerPoint • Internet and Resource Savvy • Teamwork, collaboration, and relationship building skills are required for success in this position • Independent judgement is required to plan, prioritize, and organize a diverse workload • Must be a creative problem-solver with strong organizational, analytical, planning, and anticipatory management skills • Ability to effectively present information/respond to questions from clients, customers, and the public. • Ability to define problems, collect data, establish facts, and draw valid conclusions. • Ability to solve practical problems and deal with a variety of concrete variables with a minimum amount of direction

Education and Experience

Required: • Required: A bachelor’s degree from a four-year accredited institution • Driver’s license Preferred: • Previous work experience in the career development preferred • Previous work experience in healthcare field preferred • Preferred knowledge of Salesforce / Client Retention Management Systems • Previous work experience with the FOC’s target population; ability to provide coaching services in a culturally sensitive manner.

Salary/Salary Range

$19.00 - $20.00 Per Hour

How to Apply

Email interested and resume to Aziza Fisher, HR Director at


Lutheran Social Services of NE Florida Inc


Aziza Fisher | Email