Nonprofit Center of Northeast Florida – Director of Membership
Categories Other
Expires Oct 01, 2024
Description
About the Organization
The Nonprofit Center is a vital support system for our local nonprofits. We provide services, programs, and information resources for our members while advocating for the Northeast Florida nonprofit sector locally and at the state level. We provide local government, civic and business leaders, and the media insights and information to promote smart decision making and public support for local nonprofits.
Mission
The Nonprofit Center connects, strengthens, and advocates for a strong nonprofit community.
Vision
A vibrant, inclusive Northeast Florida that is strengthened by – and supportive of – a healthy, high-impact nonprofit sector.
Values
• Excellence: We strive for excellence in service, in the products we create or promote, and in honoring our community relationships.
• Leadership: We strive to exhibit leadership in our role as the voice of the sector.
• Unafraid: We are unafraid when we make choices – about services, programs, and policies – so the nonprofit community can experience and learn from new, challenging, and cutting-edge practices.
• Reflective: We take time to reflect and evaluate so we celebrate when appropriate and change when needed.
• Welcoming: As a membership organization and community resource, we embrace all people and listen to diverse perspectives.
Director of Membership is a full-time exempt position and reports to the Senior Director of Programs and Partnerships. The Director of Membership is a customer- oriented professional who is the primary strategist for providing Nonprofit Center Members value that inspires trust, participation, feedback and satisfaction/renewal. The Director of Membership analyzes and reports on important membership data that helps drive communications, programming and advocacy team decisions. In addition, Membership dues are a significant part of the NPC recurring revenue and a leading indicator of the organization’s overall performance. Providing members with quality service, responding to their inquiries, and conceiving of strategies to connect members more thoroughly to the NPC are important tactics for maintaining a strong membership base. The Director is responsible for all inquiries related to membership and member services, including the timely and accurate processing of all membership information including Partner, Foundation and Nonprofit memberships, service requests, membership applications, membership invoices, dues payments, renewals, and membership records. In addition, the position is responsible for a small portfolio of initiatives to strengthen the capacity of the Nonprofit Center’s members through programs, trainings, and workshops.
Benefits
We aim to be a responsible and supportive employer and cultivate an inclusive work environment. The salary range for this full-time, exempt position is $58,000-$62,000, depending on experience. Benefit options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); , maternity and parental leave; paid holidays, paid time off; retirement plan and employee parking. Additional optional coverages include dental and vision, employee, and spouse/child life insurance; short- and long-term disability protection.
Equal Opportunity Employer
The Nonprofit Center is committed to affording equal employment opportunities to qualified individuals regardless of race, color, class background, religion, sex, disabilities that do not interfere with job performance, marital status, sexual orientation, gender identity, age, ethnic or national origin, and carrier status.
Commitment to Diversity, Equity, and Inclusion
The Nonprofit Center of Northeast Florida believes that diversity, equity, and inclusion (DEI) make us a better and stronger organization. We are committed to fostering a work environment where DEI strategy is fully integrated into our values, our programs, and services, ensuring that we are actively breaking down barriers that limit access to resources, learning and belonging, and lifting up the assets that contribute to a fully inclusive workplace. To achieve our vision of a vibrant, inclusive Northeast Florida, the Nonprofit Center acknowledges that it and the nonprofit sector have not always been leaders in dismantling systemic issues and, in some ways, have enabled inequitable systems. We are no longer satisfied with the status quo. This statement is the latest step in a process that we commit to being publicly accountable for. View our Commitment to Diversity, Equity & Inclusion.
Essential duties and responsibilities
Membership • Primary resource for all inquiries related to nonprofit, partner and foundation membership and member services. • Evaluates member benefits regularly and advocates internally for membership services and products. • Manages, tracks and analyzes Foundation membership statistics and shares appropriate data and analysis with Board of Directors and staff, as directed by the CEO. • Oversees and is responsible for the timely and accurate processing of membership information and service requests, membership applications, membership invoices, dues payments, renewals, membership records, donor tracking, and acknowledgement letters. • Provides the Roadmap for Strong Nonprofits and tailors program and resource recommendations to members based on priority areas defined in their summary report, assigns roadmap reports to staff • Leads all aspects of the All Member Gathering • Works with Communications Director to design, execute and analyze the biannual membership survey. • Accurately enters and maintains and analyzes information in the Nonprofit Center’s Customer Relations Management System/database and prepare membership reports. Programs • Work with the program team to align strategy and activities to the Nonprofit Center’s strategic plan and develop new initiatives where appropriate. • Hosting all events, workshops, and trainings in the portfolio. • Initiating post-program activities in coordination with appropriate colleagues or vendors. • Coordinate with the Nonprofit Center’s Communications Director to publicize events to members and the community. • Attend and support other Nonprofit Center events as needed, particularly events hosted by other members of the program team. • Other duties as assigned. General Duties • Helps create, monitor, and act in accordance with Nonprofit Center annual budget for assigned responsibilities. • Supports committees of the Board of Directors as assigned. • Scan and track incoming checks. • Represents the Nonprofit Center at meetings, conferences, events, and activities as requested by the CEO.
Qualifications
· Background in developing and/or delivering training, education, or curriculum design · Strong public speaking, facilitation, and presentation skills · Highly detailed-oriented and organized · Able to work with short deadlines and under pressure while remaining customer-oriented · Ability to maintain and respect the sensitive, private, and confidential nature of information related to grants, donors, members, and the organization. · A collaborative teammate who can also work independently. · Willingness to learn and translate learning into better workplace practices. · Comfortable delegating responsibilities when appropriate
Education and Experience
Requirements · BA, BS, or equivalent experience · Minimum two years of experience designing or leading workshops and trainings · Experience with coordinating events · Proficient in MS Office and database management · Is dedicated to the Nonprofit Center mission and adheres to the Nonprofit Center’s values · Is committed to inclusion of diverse people and organizations
Salary/Salary Range
The salary range for this full-time, exempt position is $58,000-$62,000, depending on experience.
How to Apply
Please submit your resume, cover letter and salary requirements to dreynolds@nonprofitctr.org. In your cover letter, please include answers to the questions below. What senior level membership experience do you have and how many years of experience? Describe your experience with the nonprofit sector and or membership organizations. We will be accepting applications on a rolling basis.