Outreach Coordinator-NAMI Jacksonville

Description

Essential duties and responsibilities

RESPONSIBILITIES: General • Act as a liaison between NAMI Jacksonville and the local community, building and nurturing relationships with individuals, organizations, agencies • Consider yourself a peer to an individual or a family member with a mental health diagnosis, who is stable and who can maintain healthy boundaries with peers • Cultivate an environment of belonging and empowerment • Maintain confidentiality and HIPPA requirements • Provide direct support to the Program Manager and perform tasks assigned by the Program Manager • Attend additional professional development opportunities as recommended by the Program Manager • All other duties as assigned RESPONSIBILITIES: Program Management • Become trained to deliver engaging presentations in the community on behalf of NAMI Jacksonville, effectively conveying the organization\'s mission and goals • Build relationships with individuals, corporations, foundations, and local government leaders by concentrating efforts on funding NAMI Jacksonville’s services by private donors, charitable foundations, grants, and giving • Act as a donor steward for NAMI Jacksonville • Gather information about community needs in preparation of new proposed services • Support volunteer development including recruitment, interviewing, and training program volunteers • Conduct research to identify suitable venues and spaces for peer program activities, considering accessibility, safety, and convenience for participants • Coordinate with administrators to book spaces for peer program activities, securing necessary permits or arrangements as needed. • Plan, coordinate, promote and enhance NAMI programs, including adherence to program policies and guidelines, paperwork requirements, and problem-solving • Provide support and technical assistance to those implementing education programs and attending programs • Oversee distribution of program materials required by program leaders and participants • Ensure NAMI standards and program requirements are met • Work closely with the Peer Program Coordinator and Family Program Coordinator • Adhere to privacy policies and demonstrate strict confidentiality regarding member or staff information Communication and Outreach • Plan and organize presentations in the community, for organizations, law enforcement, behavioral health facilities, and schools for example, educating various groups about mental health issues, resources, and NAMI Jacksonville’s services • Participate in health fair tabling events, where you will represent NAMI Jacksonville, provide information, and engage with the public to promote mental health awareness and our services • Attend community partner meetings to learn about community resources, services, and share NAMI program information • Increase program collaborations and partnerships through key stakeholders and constituencies • Attend NAMI community meetings to inform and to promote NAMI • Create, update, manage, and distribute outreach and publicity material • Develop and manage communications to ensure program-related materials and other communications are prepared and disseminated effectively • Assist social media manager with social media efforts and marketing of programs • Assist in planning and implementation efforts for community events, including NAMIWalks • Assist in development of NAMI newsletters • Answer phone calls, respond to emails, and provide information to individuals seeking assistance or resources • Other work as appropriate to promote and strengthen NAMI Jacksonville’s work and leadership role in the mental health and wellness community Database Management • Review and record program evaluations • Gather and collect data from programs • Maintain NAMI Jacksonville program database for volunteers, program tracking, and program leaders and data, as required by NAMI’s systems • Assist with administrative tasks, including data entry, record-keeping, and maintaining program-related documents

Qualifications

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: • Support a growing a non-profit organization • Excellent attention to detail and ability to self-manage completion of tasks • Time management skills and ability to adapt to changing situations and manage multiple priorities • Understanding of and sensitivity to the issues faced by individuals and families impacted by mental illness • Excellent verbal and written communication skills to establish and maintain strong working relationships with culturally diverse volunteers and members, their families, and caregivers as well as a wide range of community agencies and organizations • Self-motivation to problem solve and address issues • Ability to manage large ongoing projects to produce desired outcomes • Ability to maintain timely record keeping and report writing • Represent NAMI professionally and courteously at community venues • Computer literacy: ability to work with Microsoft Word, Excel, PowerPoint and maintain Databases, and to organize shared files • Willingness to travel throughout Northeast Florida, requiring use of a personal vehicle • Willingness to work evenings and weekends on occasion • Ability to walk, bend, sit, talk, hear, repetitive motion of wrist, hands and/or fingers, lifting 25 pounds, kneel, stoop, reach, push and pull

Education and Experience

REQUIRED EDUCATION AND EXPERIENCE: • Bachelor’s degree from an accredited educational institution or equivalent combination of education, training, and experience • Experience working in program management, volunteer management, community networking and data reporting • Proficiency in Microsoft Word, Excel, PowerPoint, maintaining Databases, and organizing shared files required; Knowledge of Microsoft Teams, Canva, Constant Contact preferred • Experience and knowledge, personal or professional, about working with individuals and families affected by mental illness beneficial

Salary/Salary Range

SALARY: Job Type: Part-time/Non-Exempt Salary: $22.00 Hourly Rate Traditional medical benefits not provided; We do provide generous paid time off, hybrid work, paid parking, cell phone allowance, training and development opportunities, and a 401K matching contribution, all in an inclusive and rewarding workplace and setting. Schedule: 20 hours per week; varied based on programs and community events License/Certification: Driver\'s License (Required) Work Location: Main office in downtown Jacksonville, Outreach mainly in Nassau and Baker counties or other locations as needed; Travel required

How to Apply

Please submit a resume and cover letter (optional) to admin@namijax.org.