Supportive Services for Veteran Families (SSVF) Shallow Subsidy Case Manager – Jacksonville – 92-Changing Homelessness

Description

Essential duties and responsibilities

• Provide crisis intervention to address the immediate needs of the very low-income, chronic, and non-chronic homeless veteran population with a caseload averaging between 35 to 50 for a period up to two years. • Assess the individual's strengths, needs, abilities, and preferences to assist in the development of housing goals. • Design and carry out a Housing Stability Plan for each household. • Monitor progress bi-weekly/monthly and maintain accurate documentation of progress towards goals and services provided. • Enforce program rules and procedures to ensure compliance with all government and contract regulations. • Provide client access to services and community resources as needed. • Facilitate the move to transitional and/or permanent, independent housing, when appropriate. • Conduct home visits, when appropriate. • Process Temporary Financial Assistance for up to 24 months for each client. • Coordinates emergency services for literally homeless clients, including shelter and food pantry connection • Engages with the VA and community partners for effective coordination of services for Veteran households • Interact with clients, colleagues, and community partners in a professional, respectful manner. • Assess program qualification criteria of client and aid in referral to outside resources • Assist veterans in the planning of housing attainment and sustainability including housing search, job training, education, budgeting, and money management, increase in household income, and connection to VA and Non-VA benefits • Conduct housing habitability inspections in accordance with SSVF program guidelines and standards • Ensure either calculation of Rent Reasonableness and Fair Market Rent of housing units located and/or paid for by the SSVF program in accordance with the program guidelines and standards • Complete client household recertification every 90 days, as well as during the 2-year period • Coordinate housing, benefits, medical, legal, substance use, and/or mental health services as, as needed • Work consultatively with other staff to ensure appropriate levels of case management/support • Keep client files current in the case file and database, with all documentation and case notes uploaded to HMIS within 24 hours of interaction • Participate in conferences, workshops, special projects, and staff meetings • Other duties as assigned

Qualifications

• Some knowledge of affordable housing programs such as Section 8 housing, VASH voucher, and Shelter Plus Care programs • Working knowledge of community resources as they relate to homelessness and veterans • Ability to set appropriate limits, work under deadlines and multi-task • Ability to organize, prioritize, self-motivate, and deliver results • Strong interpersonal and communication skills • Skilled at building trust and rapport with people from diverse backgrounds • Ability to work alone on own initiative, often with minimum supervision, as well as part of a small team • Knowledge of federal, state, and/or community funding sources and mechanisms • Strong public service orientation with an ability to foster a cooperative work environment • Skilled in the use of personal computers, including knowledge of Microsoft Office, and ability to learn and correctly enter data into the Homeless Management Information System • Enthusiasm and the ability to thrive in an atmosphere of constant change • Ability to maintain the confidentiality of identifying client information • Must be able to comply with complex governmental regulations, policies, and procedures and demonstrate thorough document compliance efforts and activities • Periods of walking, standing, or sitting in an office or field environment for service provision • Limited physical effort required; however, the employee must occasionally lift and/or move up to 15 pounds • Ability to operate a motor vehicle

Education and Experience

• Educational background can be diverse; however, a bachelor’s degree in a related field is preferred • Three (3) years of work experience is preferred • Veterans preferred • Must be eligible to work within the U.S. and provide supporting documentation • Must pass a Level II background check • Must pass a federal-level drug screen; possession of a medical marijuana card is currently not acceptable under federal law • Must have a clean 3-year driving history • Must have a valid driver’s license, a registered vehicle without known issues or faults to complete essential job functions, and the required vehicle insurance within 90 days of onboarding

Salary/Salary Range

$42,000 - $47,000

How to Apply

Send a cover letter and resume to jobs@changinghomelessness.org. Please include the job title in the subject line.