SSVF Case Management Team Lead – Jacksonville-Changing Homelessness

Posted Oct 31, 2024 Jacksonville, Florida

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Expires Dec 01, 2024

Description

Changing Homelessness, Inc. is at the forefront of the battle against homelessness. Our mission is to lead the community in efforts to prevent and ultimately end homelessness. We are committed to ensuring that individuals and families are housed permanently and successfully, building strong partnerships, and being good stewards of funding that is leveraged with integrity. Our core values of Respect, Quality, Trust, Partnering, and Transparency guide everything we do.
Changing Homelessness, Inc. is dedicated to fostering a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds. Furthermore, we actively seek representation and authentic inclusion of applicants and employees who bring firsthand experience with poverty, homelessness, and their underlying causes, including marginalization, discrimination, and inequity.
Join us in our mission to create a community where everyone has a place to call home. Together, we can make a difference.

Position Summary:
The Client Services Team Lead in Jacksonville will report to the Assistant Director of Direct Client Services. Primary responsibilities include leadership and management of the Jacksonville Metro area SSVF staff, management of caseload levels, timely and accurate documentation of case management services, and support and training to achieve successful client outcomes. In addition, the Client Services Team Lead will perform Case Manager Duties, as needed, to maintain the level of services needed in the service community.

Essential duties and responsibilities

• Organize workflow and ensure that staff understand their duties or delegated tasks • Assist in the recruitment, onboarding, and training of new staff • Monitor staff performance and provide constructive feedback and coaching • Prepare and perform 45-90 day reviews and annual performance appraisals • Follow agency coaching and performance counseling guidelines should disciplinary actions be needed • Communicate information from upper management to employees and vice versa • Ensure adherence to legal and company policies and procedures • Maintain confidentiality of all staff, agency, and client information • Maintains a safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations. • Develop systems to track client progress from point of entry to exit • Provides quality service by enforcing quality and customer service standards. • Comply with and promote compliance with the SSVF Program Guide and agency policies and procedures • Host and/or participate in the weekly case manager meeting • Host case conferencing and perform reviews of client files • Host weekly client meetings • Schedule “One on One” meetings with Case Managers to provide individual coaching and development • Ensure recertification of clients in the program • Promote the development of best practices and adherence to housing first • Assist case manager in exit planning for clients • Work directly with clients, when required, to achieve successful outcomes • Act as lead for CARF surveying, SSVF monitoring, and all other audits of the program • Perform Case Manager duties, as needed – See Case Manager Job description for details • Other duties as assigned

Qualifications

• Knowledge of various homeless interventions and Housing First practices • Ability to work alone on own initiative, often with minimum supervision, as well as part of a small team • Working knowledge of community Veteran resources • Skilled at building trust and rapport with people from diverse backgrounds • Knowledge of grant funding policies and procedures and applicable local, state, federal, and CHI regulations • Strong public service orientation to work well with staff and other stakeholders • Proven experience as a supervisor or relevant role • Familiarity with company policies and legal guidelines of the field • Skilled in the use of personal computers, including knowledge of Microsoft Office, and ability to learn and correctly enter data into the Homeless Management Information System • Ability to remain calm in stressful/chaotic situations • Periods of walking, standing, or sitting in an office or field environment for service provision • Limited physical effort required; however, the employee must occasionally lift and/or move up to 15 pounds • Ability to operate a motor vehicle if local travel is required

Education and Experience

• Bachelor’s Degree in a related field or equivalent experience required • Previous case management experience required • Past experience working with Veterans preferred • Past experience with homelessness preferred • Must be eligible to work within the U.S. and provide supporting documentation • Must pass a Level II background check • Must pass a federal-level drug screen; possession of a medical marijuana card is currently not acceptable under federal law • Must have a clean 3-year driving history • Must provide proof of auto insurance, have a valid driver’s license, and a registered vehicle without known issues or faults to complete essential job functions

Salary/Salary Range

$45,000 - $51,000

How to Apply

Send your cover letter and resume to jobs@changinghomelessness.org. Please include the job title in the subject line.

Company/Organization

Changing Homelessness

http://www.changinghomelessness.org

Contact

Ashley Rosario | Email