Mission House – Crisis Care Advocate

, Posted May 09, 2023 Jacksonville Beach, Florida

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Expires Aug 01, 2023


The Mission House Crisis Care Advocate position works with the Crisis Care Program Director to ensure delivery of services and programs to Mission House clients experiencing homelessness. Crisis Care Advocates ensure access to, and the delivery of, meals and shower services to Mission House clients. Advocates work with clients directly to encourage and support program and service utilization, and assist clients in understanding Mission House programs, services, and guidelines. Crisis Care Advocates also perform duties relevant to service provision in conjunction with volunteers, including, but not limited to, cooking and serving meals; distributing clothing and toiletries; and reporting, sorting, and storing donations. Crisis Care Advocates are responsible for maintaining complete and accurate client records supportive of the mission and vision of Mission House, Inc.

The Crisis Care Advocate position is aware of emotional and practical needs of clients and staff members in all interactions, offering positive and constructive feedback regarding quality of work and effort of clients and coworkers. The employee adjusts priorities and schedules to meet specific client, program and agency needs. All universal precautions and infection control techniques are followed, and employee reports and/or corrects any safety, cleanliness and comfort issues of clients, staff or volunteers. The employee understands and demonstrates their own role in facility safety plans and procedures for emergencies.

Essential duties and responsibilities

• Engage clients in program and service utilization by facilitating access to, and delivery of, meals, showers, clean clothing, and toiletries • Maintain and manage meal and shower lists for clients during program hours, while supervising all client areas • Assist clients in accessing case management services, and other Mission House programs and services • Engage with clients utilizing client-centered framework, problem-solving, and de-escalation skills • Utilize ClientTrack Homeless Management Information System (HMIS) to enter client data • Have knowledge of and utilize evidence-based practices for homeless services delivery, such as Motivational Interviewing, Harm Reduction, and Housing First • Utilize and submit appropriate forms and documentation to report on all activities • Collaborate across Mission House programs, as needed, to ensure mission is achieved • Maintain confidentiality of all persons, staff, clients, patients, volunteers, and their information • Participate in conferences, workshops, special projects and staff meetings, as assigned • Represent Mission House professionally and assist during Mission House events, as directed • Perform all other duties, as assigned, to meet organizational goals


• Ability to complete Food Safety Manager certification within ninety days of hire, or provide proof of current certification • Strong organizational skills that reflect ability to perform and prioritize multiple tasks with attention to detail • Ability to build consensus and resolve conflict; manage and de-escalate crisis situations; exhibits willingness and ability to have respectful difficult conversations • Strong interpersonal skills and the ability to build relationships with varied stakeholders, including staff and volunteers • Ability to listen and accept feedback constructively • Exhibit and uphold ethical standards • Exceptional communication ability, both written and oral • Proficient in computer use, and Microsoft Office suite • Adherence to uniform or business casual dress code • Must have valid Florida identification • Must have acceptable annual Motor Vehicle Record check • Must adhere to required insurance coverage levels (Bodily Injury & Property Damage Liability: $100,000 each person; $100,000 each accident), if driving a personal vehicle for work-related purposes • Must pass a Level II background check • Prolonged periods sitting at a desk and working on a computer • Must be able to lift up to 15 pounds at times • Must be able to navigate various departments of the organization’s physical premises

Education and Experience

• Experience working within non-profit social services field • Knowledge of basic social services direct service principles and best practices, including ethics and boundaries • Knowledge of community resources

Salary/Salary Range

$16.00 per hour

How to Apply

Submit application and resume via https://www.missionhousejax.org/career-opportunities


Mission House



Vontelle Knight | Email