Mission House – Crisis Care Advocate

Posted Aug 30, 2023 Jacksonville, Florida


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Expires Oct 31, 2024


Pay: Minimum $15.75 hourly
Benefits: Health insurance, 401K; paid holidays, vacation, and sick time

The Mission House Crisis Care Advocate position works with the Crisis Care Lead Advocate, Crisis Care Case Managers, and Program Director to ensure delivery of programs and services to clients experiencing homelessness. Crisis Care Advocates provide support, information, and delivery of meals, clothing, supplies, and access to shower services to new visitors and enrolled Mission House clients.

Mission House Advocates work with clients directly to encourage and support program and service utilization by reviewing guidelines and availability of services within each program and building trust with clients to utilize services needed to gain employment, housing, or needed case management services for legal documents or support. They also assist in schedule appointments to go to the Clinic or other resources. Crisis Care Advocates also assist Lead Advocates in performing duties relevant to service provision in conjunction with volunteers, including, but not limited to, cooking and serving meals; distributing clothing and toiletries; and reporting, sorting, and storing donations. Crisis Care Advocates are responsible for maintaining complete and accurate client records supportive of the mission and vision of Mission House, Inc.

The Crisis Care Advocate position is aware of emotional and practical needs of clients and team members in all interactions, offering positive and constructive feedback regarding quality of work and effort of clients and coworkers. Being adaptable in any situation, Advocates are expected to adjust priorities and schedules to meet specific client, program and agency needs. All universal precautions and infection control techniques are followed, and employee reports and/or corrects any safety, cleanliness and comfort issues of clients, staff or volunteers. The employee understands and demonstrates their own role in facility safety plans and procedures for emergencies

Essential duties and responsibilities

Engage clients in program and service utilization by assisting Lead Advocates with facilitation of access to, and delivery of, meals, showers, clean clothing, and toiletries Maintain and manage meal and shower lists for clients during program hours, while supervising all client areas Assist clients in accessing case management services, and other Mission House programs and services Engage with clients utilizing client-centered framework, problem-solving, and de-escalation skills Utilize ClientTrack Homeless Management Information System (HMIS) to enter client data Have knowledge of and utilize evidence-based practices for homeless services delivery, such as Motivational Interviewing, Harm Reduction, and Housing First Utilize and submit appropriate forms and documentation to report on all activities Collaborate across Mission House programs, as needed, to ensure mission is achieved Maintain confidentiality of all persons, staff, clients, patients, volunteers, and their information Participate in conferences, workshops, special projects and staff meetings, as assigned Represent Mission House professionally and assist during Mission House events, as directed Perform all other duties, as assigned, to meet organizational goals


Experience working within non-profit social service field Knowledge of basic social services direct service principles and best practices, including ethics and boundaries Knowledge of community resources Ability to complete Food Safety Manager certification within ninety days of hire, or provide proof of current certification Strong organizational skills that reflect ability to perform and prioritize multiple tasks with attention to detail Ability to build consensus and resolve conflict; manage and de-escalate crisis situations; exhibits willingness and ability to have respectful difficult conversations Strong interpersonal skills and the ability to build relationships with varied stakeholders, including staff and volunteers Ability to listen and accept feedback constructively Exhibit and uphold ethical standards Exceptional communication ability, both written and oral Proficient in computer use, Google Suite, and Microsoft Office suite Adherence to uniform or business casual dress code Ability to lift up to 30 pounds Must have valid Florida identification Must have acceptable annual Motor Vehicle Record check Must adhere to required insurance coverage levels (Bodily Injury & Property Damage Liability: $100,000 each person; $100,000 each accident), if driving a personal vehicle for work-related purposes Must pass a Level II background check This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Mission House, Inc. is an equal opportunity employer, and does not discriminate against any qualified individual based on race, creed, religion, national origin, color, status as a veteran, gender or gender identity, sex, age, sexual preference or orientation, marital status, disability, income, weight, or any other basis prohibited by law

Salary/Salary Range


How to Apply



Mission House



Vontelle Knight | Email